EzSpin takes your privacy very seriously. This policy clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how EzSpin handles personal data.
All data transmitted between your device and EzSpin's servers is protected by 256-bit SSL encryption – the same standard used by leading Malaysian financial institutions such as Maybank and CIMB.
Only EzSpin staff with specific authorisation may access your personal data, and solely for legitimate operational purposes. All access is logged and periodically audited to ensure there is no misuse.
EzSpin has never sold, rented, or transferred your personal data to third-party advertisers for marketing purposes, and never will — without your explicit and express consent.
All of EzSpin's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010. We continuously update our internal procedures to keep pace with the latest regulatory developments.
You have the full right to access, correct, or request the deletion of your personal data held by EzSpin at any time. This can be done through your account settings or by contacting our team.
In the event of any data security incident involving your information, ezspin is committed to notifying you within 72 hours in accordance with our established incident response procedures.
Important: By using the EzSpin website or app, you agree to this Privacy Policy. Please read this document carefully in its entirety. If you have any questions, contact us at privacy@ezspin.biz.
EzSpin (website: ezspin.biz, hereinafter referred to as "EzSpin", "we", or "the Platform") is an online entertainment platform operating in Malaysia. This Privacy Policy sets out in detail how EzSpin collects, processes, stores, uses, and protects the personal information you share with us when using EzSpin's services.
We recognise that privacy is a fundamental right of every individual. EzSpin's commitment to data protection goes beyond legal obligation — it is a core value that guides how we build trust with every member in Malaysia.
This Privacy Policy applies to all users of the ezspin.biz website, the EzSpin mobile app (iOS and Android), and all related services offered by EzSpin. This Policy should be read together with Terms & Conditions EzSpin.
This policy is provided in Bahasa Melayu in line with EzSpin's commitment to transparency for all Malaysian members. EzSpin is in full compliance with the Personal Data Protection Act 2010 (PDPA) and all applicable regulations in Malaysia.
EzSpin collects various categories of personal data based on operational and legal requirements. Below is a summary of the data we may collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Mandatory (KYC) |
| Contact Data | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, transaction records, deposit/withdrawal history | Mandatory (AML) |
| Technical Data | IP address, device type, web browser, general location | Automatic |
| Game Data | Game history, bets placed, winnings, losses | Operations |
| Preference Data | Language preference, account settings, promotional preferences | Optional |
We only collect data that is strictly necessary for the stated purposes. EzSpin does not collect sensitive data such as health information, political affiliations, or religious beliefs unless required by law.
EzSpin collects your personal data through several different methods:
EzSpin uses your personal data solely for legitimate, stated purposes. The key purposes are as follows:
EzSpin will not use your data for any purpose not stated in this Privacy Policy without obtaining your prior consent.
EzSpin does not sell your personal data. However, in certain limited circumstances, we may share your data with trusted third parties for legitimate operational purposes:
Our Commitment: All third parties that receive your data from EzSpin are bound by strict confidentiality agreements and are permitted to use that data only for the specified purposes.
EzSpin continually invests in the latest security technologies and procedures to ensure your personal data remains protected at all times. The security measures we have in place include:
While we take all reasonable steps to protect your data, no system in the world is entirely risk-free. We encourage you to do your part in keeping your account secure by using a strong password and never sharing your login credentials.
EzSpin retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements. General retention period guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, EzSpin will securely delete or anonymise it using industry-recognised methods.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
Request a copy of all personal data EzSpin holds about you, delivered in a readable format.
Requesting correction of inaccurate or incomplete data via your profile settings or by contacting us.
Requesting deletion of your data is subject to applicable legal retention obligations.
Requesting EzSpin to limit the use of your data in certain situations permitted by law.
Object to the processing of your data for direct marketing purposes – you may unsubscribe at any time.
Receive your data in a commonly used, structured format for portability purposes upon request.
To exercise any of the above rights, please contact us at privacy@ezspin.biz or via ezspin live chat. We will process your request within 21 business days in accordance with the requirements of PDPA 2010.
EzSpin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the website function more effectively.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the EzSpin platform.
The ezspin platform may contain links or integrations with third-party services such as game providers and payment processors. ezspin is not responsible for the privacy policies or data security practices of any third parties that are not under our direct control.
When you use payment services such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or make transfers via DuitNow or FPX (Maybank2u, CIMB Clicks), you are also subject to the privacy policies of those respective providers. We encourage you to read the privacy policy of each service provider you use.
EzSpin is a platform strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that we have collected data from an underage user, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on EzSpin are urged to contact us immediately at privacy@ezspin.biz.
If you discover that a minor is using the EzSpin platform, please report it to us immediately. We take child protection extremely seriously.
EzSpin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or changes to the services we offer.
Any material changes to this Privacy Policy will be communicated to you via:
Your continued use of EzSpin's services after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The date of the most recent update is always displayed at the top of this document.
Version 3.1 – Updated 1 January 2026
If you have any questions or concerns, or wish to exercise your privacy rights, please contact EzSpin's Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion requests, processing may take up to 21 business days in accordance with Malaysia's PDPA 2010 requirements.
Complaints to the Relevant Authority: If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority.
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