EzSpin Terms & Conditions – A Complete Guide for All Malaysian Members

EzSpin (hereinafter referred to as "the Platform", "we", or "EzSpin") is a licensed and duly recognised online entertainment platform. These Terms & Conditions constitute a legally binding agreement between EzSpin and every user or member who accesses or uses any of the services offered through the website ezspin.biz or its related mobile application.

By performing any of the following actions – registering an account, making a deposit, or using any EzSpin game or service – you are expressly and legally confirming that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, including all policies and guidelines referenced herein.

EzSpin reserves the right to modify, add to, or amend these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon being published on the website, and you will be notified via your registered email or an in-platform notification.

EzSpin's services are open only to individuals who meet all of the following eligibility requirements without exception:

• Aged 18 years of age and above on the date of registration and at all times thereafter.
• Malaysian citizens or permanent residents present in Malaysia at the time of using the platform.
• Not be subject to any court injunction, judicial order, or legal restriction prohibiting participation in betting activities.
• Has never been subject to a self-exclusion from EzSpin or any related betting platform.
• Having the mental capacity to make sound and responsible decisions.

EzSpin reserves the right to request proof of identity to verify eligibility at any time. Should you provide false information regarding eligibility, EzSpin reserves the right to close your account and forfeit all existing balances without compensation.

Each individual is only permitted to hold one (1) ezspin account only. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of all balances and winnings without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per identity card
• An active and valid Malaysian phone number
• An active and accessible email address
• Correct date of birth
• Malaysian identity card number (for KYC verification purposes)

EzSpin will conduct a Know Your Customer (KYC) process to verify the identity of all new members. This process may require you to upload a copy of your identity card, bank statement, or other supporting documents as needed.

4.1 Accepted Deposit Methods

EzSpin accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (interbank transfer)
• FPX – Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other participating FPX banks

4.2 Deposit Limits

• Minimum deposit: RM20 per transaction
• Maximum daily deposit: RM50,000 (subject to account tier)
• Deposit limits may be adjusted through account settings upon member request

4.3 Withdrawal Process

EzSpin is committed to processing withdrawals promptly and efficiently. The following withdrawal conditions apply:

• Minimum withdrawal: RM50 per transaction
• Withdrawals may only be made to the same Malaysian bank account or e-wallet used for the deposit
• Processing time: 5–15 minutes for regular members; under 5 minutes for VIP members
• EzSpin reserves the right to request additional verification for withdrawals exceeding RM10,000
• Withdrawals will not be processed if the account is under investigation or suspended

EzSpin offers a variety of bonuses and promotions for both new and existing members. All bonuses offered by EzSpin are subject to the following terms and conditions:

• All bonuses are subject to terms rollover (wagering requirement) which must be met before any withdrawal can be made.
• Rollover is calculated based on the total (deposit + bonus) × the rollover rate specified for each promotion.
• The game types eligible to fulfil a bonus rollover are as specified in each individual promotion's terms.
• The welcome bonus is available exclusively to first-time registrants making their initial deposit via an eligible payment method.
• EzSpin reserves the right to void any bonus if misuse or an attempt to exploit promotional terms is suspected.
• Expiry dates apply to all bonuses – any bonus not used within the stipulated period will be automatically forfeited.

Each promotion may have its own specific additional terms. Please read the terms of each promotion carefully before accepting any bonus at EzSpin.

Ezspin offers a wide range of game categories including Live Casino (baccarat, blackjack, roulette, Dragon Tiger), Table Games, Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), and video slots. The following rules apply to all game types:

• All games use an independently certified Random Number Generator (RNG) system – except live casino games, which are conducted by real dealers.
• Game results are final once determined by the system. No appeals will be entertained for valid outcomes.
• Minimum and maximum bet limits vary by game and table. Current limits are displayed within the game interface.
• In the event of a technical interruption during an active round, ezspin will maintain records and resolve the round in accordance with fair recovery procedures.
• Sports Betting is subject to sport-specific rules. Odds may change before an event begins.
• EzSpin reserves the right to void bets where there is a significant technical error in the display of odds.

The security of your account is a shared responsibility between EzSpin and you as the account holder. You agree to:

• Not sharing your username, password, or any login credentials with any other party.
• Using a strong, unique password that is not used on any other platform.
• Log out of your EzSpin account when you are done using the platform, especially on public or shared devices.
• Notify EzSpin immediately if you become aware of any unauthorised access to your account.

EzSpin shall not be held liable for any losses arising from account access by an authorised third party or from a member's own negligence in safeguarding their login credentials.

The following activities are strictly prohibited and may result in immediate account suspension, forfeiture of balance, and legal action:

• Use of bots, automation software, scripts, or any non-human technology to interact with the EzSpin platform.
• Tax evasion or money laundering using an ezspin account.
• Opening multiple accounts to obtain duplicate bonuses or to defraud the system.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical errors in games to gain an unfair advantage.
• Use of another person's credit card or payment method without their explicit consent.
• Any form of threats, harassment, or abusive language directed at ezspin staff or other players.
• Spreading false or misleading information about EzSpin on social media or public platforms.

EzSpin reserves the right to investigate any activity suspected of violating these terms and to take appropriate action at EzSpin's sole discretion.

EzSpin reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Providing false or inaccurate information during registration or the KYC process.
• Reporting of fraudulent activity or money laundering.
• Requests by competent authorities or compliance with court orders.
• Account inactivity for more than 12 consecutive months.

Members may also voluntarily close their account by contacting the EzSpin customer support team. Prior to closure, all active rollover requirements must be fulfilled, and any eligible balance will be processed for withdrawal within 5 business days.

EzSpin takes responsible gaming seriously. We provide a range of tools to help members manage their gambling habits in a healthy way:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Betting Limits: Set a maximum limit on the amount you can wager in a single round.
• Loss Limits: Set a maximum loss limit for a given period.
• Time-Out: Temporarily restrict access to your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to self-exclude entirely from the EzSpin platform for a period of 6 months, 1 year, or permanently.

For full details, please visit the Responsible Gaming EzSpin. If you or someone you know needs help with a gambling problem, please reach out to a relevant counselling helpline.

EzSpin is committed to protecting the personal information of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Any information you provide to EzSpin will be used solely for the following purposes:

• Identity verification and KYC process
• Processing of deposits and withdrawals
• Sending promotional notifications and platform updates (can be unsubscribed)
• Compliance with legal and regulatory requirements
• Fraud prevention and anti-money laundering

EzSpin will not sell, rent, or share members' personal information with third parties for marketing purposes without your consent. For more details, please read Privacy Policy EzSpin in full.

EzSpin provides its platform and services "as is" without any express or implied warranties. EzSpin shall not be liable for:

• Any financial losses arising from gambling activity on the EzSpin platform.
• Service disruptions caused by factors beyond ezspin's control, including internet failures, server outages, or natural disasters.
• Any loss or damage arising from unauthorised access to your account due to your own negligence.
• Third-party content or services that may be accessible through the ezspin platform.

Ezspin's total liability under any circumstances shall not exceed the amount you have deposited to the platform in the 30 days prior to the claim being made.

EzSpin reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior consent from members. However, EzSpin is committed to providing members with reasonable notice of significant changes through:

• Pop-up notifications or banners within the EzSpin platform
• Email to the address registered to your account
• Announcements in the news section or platform updates

Continued use of ezspin services after any amendments take effect will be deemed as unconditional acceptance of the revised terms. The effective date of the latest version will be displayed at the top of this document.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of EzSpin's services shall be resolved as follows:

• First stage: Contact the EzSpin customer support team via live chat or email (support@ezspin.biz) to attempt to resolve the dispute amicably within 14 business days.
• Second stage: If a resolution cannot be reached, the dispute will be referred to a recognised regulatory body or mediator in accordance with the established procedures.

Version 4.2 – Updated 1 January 2026